Concepts

The digital transformation landscape is filled with unique terminology and buzzwords that can often feel overwhelming.

This section is designed to clarify key concepts and provide a clear understanding of the common terms used in the industry. Whether you're new to digital transformation or looking to deepen your knowledge, this glossary will serve as a helpful reference to the most important terms and concepts.

Capability

means in simpler teams, your team ability to deliver IT functions related, that assists organization in delivering its services.

Capability Level

This ability or capability is usually measured by how effectively it’s being carried out. You can think of it like a progress bar showing the level of sophistication achieved.

A common way to measure sophistication is through a scaled system known as the Maturity Model, developed by the CMMI Institute. It helps assess an organization’s capability on a scale of 1 to 5, where each level represents a step towards greater efficiency and effectiveness.

Level	Name	Description
0	Unused	No usage for processes has not been needed.
1	Initial	Processes are unpredictable and reactive, often driven by individual effort.
2	Managed	Basic processes are established and repeated, but often remain reactive.
3	Defined	Processes are more proactive, standardized, and documented across the organization.
4	Measured	Processes are measured and controlled with data-driven insights.
5	Optimizing	Processes are continuously improved based on feedback and innovation.

This description simplifies the concept of the Maturity Model while making it easy to understand how the levels relate to organizational sophistication.